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About Laura Boyle

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About / Experience

Laura Boyle is an expert writer and researcher with over a decade of experience producing high-value marketing collateral in the fields of medicine, business, and finance. Laura is also the Co-Founder of UK-based copywriting agency Black & Gold, where she works as a lead writer, creating branded content for clients all over the world. In her spare time, Laura can be found bingeing on good food and great books – usually at the same time.

More from Laura Boyle

Customer Feedback: Why It’s Important and The Best Online Tools To Gather It Business

Customer Feedback: Why It’s Important and The Best Online Tools To Gather It

Gathering customer feedback has never been more important, and thankfully, more easy. Online tools allow businesses and dev/tech teams to gather both qualitative and quantitative data bout their consumers thoughts, feelings and behaviours. We’ll discuss seven different customer feedback tools, ranging in price from free to $460+ per month, helping you determine exactly what your […]

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7 min read

The Best Tools To Help Your Team Work From Home Effectively Young woman working with team from home Business

The Best Tools To Help Your Team Work From Home Effectively

Working from home has increased significantly in the past number of years and while it has many benefits, from increased work-life balance to fewer overhead costs for employers, it’s not without it challenges. There are a number of tools available to address the pitfalls of remote teams, including project management, communication, file sharing and time […]

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6 min read

What Is a Virtual Phone Number and How Do You Get One? Business

What Is a Virtual Phone Number and How Do You Get One?

Virtual phone numbers use the internet to receive and divert calls to any device you want, all via the same phone number. The cost of a virtual phone number varies depending on a variety of factors such as the volume of calls received, location, plan length and type, but tend to be more affordable for […]

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6 min read

Top Messaging Customer Service Software and Apps for Businesses in 2021 Business

Top Messaging Customer Service Software and Apps for Businesses in 2021

For most people, direct messages, whether that be directly on a company’s website or via an external chat app, is the most convenient way to get answers to common questions, from stock and pricing to order status and returns, and more. Some of the top messaging apps are free, like WhatsApp and Facebook Messenger. SMS […]

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7 min read

A Comparison of the Best Auto Dialer Software of 2021 Business

A Comparison of the Best Auto Dialer Software of 2021

Auto dialer software has benefits for companies of all sizes, not just large call centres. Most companies charge per agent or user, making it a scaleable option if you business is growing. Common features of auto dialer software include – besides automatically dialing a number and connecting the agent or playing a prerecorded message to […]

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7 min read

Why Your Business Should Be Using Two-Factor Authentication (Plus the Best Apps in 2021) Business

Why Your Business Should Be Using Two-Factor Authentication (Plus the Best Apps in 2021)

2FA is a critical part of security for businesses of all sizes, helping them protect their data and access to their network, websites and more. Software tokens and push notifications are the two most popular types of 2FA employed in businesses and are easy to implement company-wide without much disruption to employees’ workflow. Most 2FA […]

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6 min read

Best Online Customer Support Tools for Your Business: Live Chat, Email and Phone Support Business

Best Online Customer Support Tools for Your Business: Live Chat, Email and Phone Support

Customer support tools are critical in managing relations with and inquiries from your customer base, but there are many options. There are at least six types of tools, from live chat to phone support. Determining what types your customers expect and will benefit from is the first step. Tools range in price and capability, so […]

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7 min read